Terms & Conditions

HM Hobbies is a trading name of Hanna Gorna, 21 Emerson House, Butts Green Road, Hornchurch RM11 2HF, United Kingdom.

Date: 28/09/2016

These Terms and Conditions apply to all transactions on this site.

Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). By placing an order you agree with our terms and conditions and all related policies.

Our Contract

All submitted orders are accepted as checked and correct.

All orders will only be processed once payment in full is received.

Please note - even though our ordering and payment process is automated, all packing is done manually. We maintain “live” stock levels but in the unlikely event that your item is out of stock, we will endeavour to contact you for further instructions, failing so we will issue a refund.

Upon finalising your order and submitting, it is taken as an acceptance of your order and the creation of a legally binding contract between HM Hobbies and yourself. Alternatively, we may decline all or part of your order for any reason, in which case you will receive an email from us.

We reserve the right to refuse and decline any order for any reason. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices and Payment

All prices and charges on this site are in UK pounds unless otherwise stated. They include any VAT payable, but exclude delivery charges.

The total cost of your order will be the price of the products you order, any additional services you choose plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change. If something becomes unavailable we may offer you an alternative. This will obviously be suggested and will only be substituted when agreed by yourself.

Non-availabilities and substitutions may cause a delay to the order.

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your order at any time up to the point we send the product(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

We accept payment by MasterCard, Visa, Delta, Switch, Maestro and Electron & PayPal. Payment is deducted when you complete your order. Please ensure that you are the owner of the card you are using or have express permission to use it.

Preorders

All preorders will be shipped as soon as products arrive into stock which is indicated by the release date on product page and while ordering. Any other products ordered with a preorder item will be reserved for you and shipped once your whole order is in stock. If you would like to receive your in stock products sooner please place a separate order for them. Please note that we over estimate the due date to allow for delays in transit but occasionally it may happen that stock will be delayed even further and such events are beyond our control but we will update the due date as soon as we are aware of any potential delay. You can cancel your preorder at any point before it is shipped by contacting us.

International Orders

We are happy to post any items provided they are legally allowed in international mail.

Our website will automatically quote your postage options for the goods in the shopping cart once your destination country is selected.

Regrettably we are unable to post "hot" products such as lacquer paints and thinners outside of UK and Republic of Ireland. Only specialised couriers will accept such products for international deliveries and only after a "dangerous goods surcharge" has been paid (in excess of £40 per parcel).

Please note - it is customers responsibility to check the legality of items ordered in his or her country. HM Hobbies will not be responsible for customs seizure of ordered goods and no refunds will be issued.

We do not and cannot offer any form of warranty for all international orders.

Age Requirements

If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.

Events beyond our control

We shall have no liability to you for any failure to deliver any goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire explosion or accident.

Sale items, discount codes, special promotions and prize giveaways

We reserve the rights to refuse any discount code, special promotions and prize giveaways if deemed necessary for whatever reason.

Discount codes can only be used before the expiry dates provided and can only be used on non-sale and non-special promotion items. Discount codes and special promotions do not apply to shipping costs unless otherwise stated.

This Website

We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. For permission to link to us please contact us.

General

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Items sold on this website are intended for normal domestic and consumer use and are not intended for resale or commercial use. We reserve the right to refuse access to this website, to remove or edit content, or to refuse or cancel orders at our discretion. If we cancel an order, it will be without charge to you, and we will reimburse any payment made by you. Additional terms and conditions may apply for prize competitions, pre-release orders and specified offers. If so, you will be alerted to them at the relevant juncture.

Product Warranty

All damaged deliveries or shortages must be reported within 72 hours of receipt.

Warranty periods for our products will apply for all items from the date of the purchase for the period of 6 months.

All or any issues must be reported within 72 hours of receipt.

Please email us using the form provided on the Contact Us page.

Gift Vouchers:

All gift vouchers have a nominal value of £0.01, cannot be exchanged for cash and are non-refundable.

HM Hobbies may change the terms and conditions of our warranty from time to time.

English law governs these conditions of use and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts.